The successful candidate will be working with both technical and business stakeholders to identify UX needs associated with the delivery of the organisation's Case Management and Customer Relationship Management Solution from feature development through to production
Essential skills and experience:5+ years commercial experience creating compelling customer and service experiencesDemonstrated ability to work end to end on both UX and UI tasksExperience working across web, mobile and social platformsExperience in WCAG 2.0, accessibility assessment for UIsSkilled in UX design tools including HTML, Cascading Style Sheets and Photoshop.Excellent understanding of defining customer needs and creating personas, concepts, prototypes, wireframes and user journey mapsHands on experience facilitating user testing with a range of methods and managing customer facing workshopKnowledge of the AML/CTF domainExperience with federal government and financial/banking sector projectsAwareness of or experience in Agile/Lean delivery methodology would be advantageous or certification in relevant agile methodology
Please note the successful candidate MUST be an Australian Citizen.
To be considered for the role click the 'Apply' button or for more information about this and other opportunities please contact Nicola Mc Glinchey on 02 9464 5661. Please quote our job reference number: 200186651.