Technical Support Analyst - DLT

 ASX Limited
 Australia, Sydney, New South Wales
 1 week, 4 days ago

 Exposure to distributed ledger technology

ASX Position Description 1/2

Technical Support Analyst

ASX Position Description

ASX “All Roles Flexible”

ASX offers mutually beneficial flexible working arrangements.

We recognise that employees need to balance work and personal lives.

ASX Opportunity Snapshot What’s On Offer

As a Technical Support Analyst you will provide platform

support for the (in development) ASX Distributed Ledger

Platform, including application support for the replacement

CHESS (Clearing House Electronic Subregister System)

Your responsibilities include - 2nd level technical support

and pre go-live operational readiness preparation for the

platform.

The scope of the role also includes incident, problem,

release and change management, and undertaking BAU

work within the team.

This role will include providing 24 x 7 on-call support, afterhours/weekend installations and upgrades. (on roaster) Role: Technical Support Analyst

Reports to:

Senior Manager, Platform

Support

People

Management:

n/a

Budget: n/a

Team: Platform Support

Date:

Location: Sydney, NSW

Flexible Role: Yes

What you’ll do:

 Provision of 2nd level support for DLT Platform and CHESS Replacement to internal and external customers for Production and Business Continuity environments, and supporting the Non-Functional Testing & IWT.

 Primary responsibility for supporting a new CHESS Frontend UI, CHESS Products, middleware technologies & protocols (SWIFT, AMQP, FIX).

 Incident Management (Including Root Cause Analysis), Problem management, Release Management.

 Opportunity to work across a wide range of interfacing systems within ASX.

 Completion of routine tasks such as Health Checks, User Queries, BCP testing, Maintenance activities.

 Set up monitoring/alerting across environments using enterprise tools or scripting.

 Participate in non-functional testing required by projects and software releases.

 Conform to ASX Change Management procedures when implementing software releases.

 Maintenance of technical documentation required by the team for operational support.

 Desktop and server side software installation and configuration of systems/environments that are supported within the team.

ASX Position Description 2/2

 Establishing and working on CI/CD pipeline for the project.

 Weekend work on site (in office) and off site (remote) may be requested to perform upgrades, testing, and any critical activity that cannot be performed during week days.

 Presence required at ASX Bridge St offices and ALC Data Centre (Artarmon) on a rotation basis.

What you’ve done:

 5+ years of support experience with Degree or equivalent in IT, computing, science or maths.

 Experience in business critical applications with Real Time Processing.

 Exposure to container and deployment platforms

 Exposure to Agile practices like daily scrums, JIRA/Kanban and Workflows  Exposure to Application Monitoring tools ELK for stack Logging/Capture, Grafana, Prometheus.

 Excellent knowledge of Linux OS (Bash, Cron), Perl or Python scripting.

 Knowledge of Java 8 or higher, Spring Boots/Spring MVC

 Knowledge of GIT & Bamboo deployment tool.

 Good knowledge of IT Service Management platforms, such as Service Now.

And if you’ve got some of this, even better:

 Good knowledge of database administration (Postgres, Cassandra, Oracle or SQL)  Exposure to Kafka, any Query Language for API, Elastic Search tool.

 Exposure to the ISO standards, practices and procedures of the financial industry.

 General understanding of financial industry (settlement, clearing, payments systems)  Exposure to ITIL processes

 Security infrastructure knowledge (Hardware Security Module, Public Key Infrastructure, Identity Access Management)

 Good understanding of TCP/IP networks to diagnose connectivity issues.

 Knowledge of Cloud VM Deployment, Configuration of VM, Backup & Restore, Monitoring, Alerting  Understanding of XML and Queue Framework (JMS/MQ/AMQP)

What you need to enjoy and be good at for this role:

 Methodical problem solving skills such as root-cause analysis, post-issue follow-up, documentation and knowledge transfer.

 Systematic approach to work tasks to create reliable, reproducible, quality-driven results.

 Active participation in a team focussed on providing excellent customer service.

 Excellent oral and written English communication skills.

 Ability to think proactively.

 Ability to think logically and analytically under pressure.

 Adapt to changing system and environment requirements.

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