Team Leader - Inbound - Sydney

 GoughRecruitment
 Australia, Brisbane, Queensland
 1 week ago

As a result of continued growth and success in the Australian market place, this reputable global leader has a new opening for a talented Team Leader. Inbound call centre, located in Parramatta CBD, close to public transport.

Responsibilities:

  • Lead, coach and mentor an inbound call centre team
  • Performance Management
  • Drive KPI and target achievement
  • Ensure quality, compliance and adherence to policies and procedures
  • Motivate your team working in a high call volume environment to deliver exceptional customer service
  • Improve productivity and efficiency within your team
  • Problem solve and trouble shoot escalated calls in a professional manner
  • Implement continuous improvement initiatives
  • Success profile:

  • Proven track record working in a call centre environment
  • Exceptional leadership, influencing and communication skills
  • Proactive, results driven, high work ethic
  • Passionate customer service professional with "can do" attitude
  • Excellent problem solving and trouble shooting ability
  • Database, digital and social media savvy
  • Can commit to a 5 day working week which includes weekend work
  • Competitive package + loadings for weekend work! Great global brand, savvy products, growing team environment. Here's your chance to add value and make a difference within this busy and growing call centre.

    Send resume to jobs@4cccc.com.au or call 02 9586 1747 to find out more 

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