As a result of continued growth and success in the Australian market place, this reputable global leader has a new opening for a talented Team Leader. Inbound call centre, located in Parramatta CBD, close to public transport.
Responsibilities: Lead, coach and mentor an inbound call centre team Performance Management Drive KPI and target achievement Ensure quality, compliance and adherence to policies and procedures Motivate your team working in a high call volume environment to deliver exceptional customer service Improve productivity and efficiency within your team Problem solve and trouble shoot escalated calls in a professional manner Implement continuous improvement initiatives
Success profile: Proven track record working in a call centre environment Exceptional leadership, influencing and communication skills Proactive, results driven, high work ethic Passionate customer service professional with "can do" attitude Excellent problem solving and trouble shooting ability Database, digital and social media savvy Can commit to a 5 day working week which includes weekend work
Competitive package + loadings for weekend work! Great global brand, savvy products, growing team environment. Here's your chance to add value and make a difference within this busy and growing call centre.
Send resume to firstname.lastname@example.org or call 02 9586 1747 to find out more