Support And Environments Manager

 Clear Dynamics
 Australia
 1 week, 4 days ago
Support and Environments Manager / Full-time, Melbourne or Bendigo Role Description

We provide Tier 1 Managed Services support for our clients who are a leaders in highly-regulated industries such as financial services and utilities.

This role is a new key role in our Leadership Team managing our support, environments and applications deployments team, currently 3 people with expected growth in the next 12 months.

You are accountable for leading the team to provide the delivery of Deployment, Environments and Support Services meeting the highest compliance standards for security, and customer contract SLAs.

You will be responsible for the successful management of the establishment, management, support and change of our customer’s production environments.

As well as liaison with Operations and Support counterparts in our customers’ teams, you will also liaise closely with the CTO (technical) and COO (legal compliance), and also Leads for assignment of defect resolution and clean handover of releases for deployments.

You will also provide key decision leadership for the Support and Environments team, providing guidance, feedback and reviews to meet company priorities and targets.

Solid experience working within an information security system governed by ISO 27001 standards will be highly valued.

Key Responsibilities

• Daily and scheduled monitoring, reporting and auditing of scheduled update and security routines for servers and applications, including patching and server compliance, certificates and keys, access and accounts.

• Daily and scheduled monitoring, reporting and auditing of scheduled data controls, including retention, encryption, and read and write access requests.

• Accountable to ensure that customer production changes are carried out with the highest regards to quality and security with minimal interruptions within CD’s control and meeting SLAs

• Accountable for ensuring that your team establishes, manages and supports production environments and databases to meet our compliance policy standards

• Accountable for ensuring that your team provides Support process delivery to our Bank Customer Care standard with the highest regards to support, incident, change and release processes and meeting SLAs

• Escalation point for customers for support and security issues

• Internal executive reports across our Information Security Management system standards and controls

What you bring to the team

You are a dedicated and motivated professional with excellent communication skills and attention to detail. You are organized and can manage your own time effectively. You work well under pressure and on your feet to meet deadlines, and your track record proves this.

10+ years’ vendor experience in software support across production environments, applications and change management for complex enterprise environments

5+ years’ team lead experience managing and mentoring young teams ensuring standards, policies and processes are followed

Experience in managing a cloud enabled application support team aligned to the ITIL framework with a firm grounding in Security Principles including alignment with ISO27001. Experience in preparing for ISO27001 audits would be advantageous.

Track record of leading on successful deployments on a variety of complex and difficult scenarios, including 3 rd parties, processes, and/or other outcomes

Experience in documentation, specifically deployment plans, post-implementation incident reports, and other reporting

Interest or experience in Finance and/or Utilities domain (on the client or vendor side) is a plus.

Apply for this position

Your Name

Email

Contact Phone

Tell us why you are a great fit for this role

WARNING. If you think that this Job could be fake or it's content has errors, please help us by denouncing it. Report this job offer

 Get more offers like this via email

 Similar Offers

Consultant | Tracking Specialist | Quantitative | 6 Month Contract | Market Research

Consultant | Tracking Specialist | Quantitative | 6 month contract | Market Research. Contract/Temporary. Sydney. Posted 4 months ago. Reference No: ACSalary... ...
Australia, Sydney, New South Wales
CCInternational Recruitment
Joblead

Senior Technical Facilities Manager

What’s your ambition? Is it a big goal or small steps? Professional or personal? We’d like to know, because we make your ambitions our business. If you’re ... ...
Australia, Sydney, New South Wales
JLL
Neuvoo

Business Development Lead Space Australia

Swipe left and right to navigate between previous and next jobs. Business Development Lead Space Australia ACT, Canberrra (Barton) Business Deve ...
Australia
Lockheed Martin Australia

Clinic Manager

We're looking for a candidate to fill this position in an exciting company in The Medicine Sector. Plan and drive operational and retail excelle ...
Australia
Laser Clinics Australia

Clinic Manager

We're looking for a candidate to fill this position in an exciting company in The Medicine Sector. Plan and drive operational and retail excell ...
Australia, Cairns, Queensland
Laser Clinics Australia

Clinic Manager

We're looking for a candidate to fill this position in an exciting company in The Medicine Sector. Plan and drive operational and retail excell ...
Australia, Canberra, Australian Capital Territory
Laser Clinics Australia

ICT Project Manager / Project Deliver Manager

Recruitment & Consulting Specialists Since 1993. T: +61 2 9241 1919 Reference #: JF/AB1199 Title: Contract Location: ACT R ...
Australia
HiTech Group Australia Limited

Executive Assistant / Administrative Assistant 6 Month Mat Leave

-can-do- attitude and the ability to remain calm under pressure. Excellent time management skills and the ability to effectively prioritise tasks is importan... ...
Australian Capital Territory, Australia
Confidential
Jobomas

Senior Consultant | Quantitative And Segmentation| Market Research

New Zealand Senior Consultant | Quantitative and Segmentation| Market Research. Permanent. Posted 4 months ago. Central Auckland Location. Brilliant client ... ...
Australia
CCInternational Recruitment
Joblead
Mercadojobs