Level 1 Helpdesk

 Bluefin Resources
 Australia, Melbourne, Victoria
 5 days, 1 hour ago
  • Initial 2-Month Contract
  • CBD Location
  • Large Government Organisation
  • Seeking a level 1 helpdesk specialist to join a large government organisation for an initial 4-month contract! You will be the first point of contact for the ICT department for their incident and service requests!

    Key Accountabilities:
  • Provide quality “first-point-of-contact” customer service for the resolution of ICT incidents and service requests.
  • Logging and documenting of new requests.
  • Maintain positive, professional and productive relationships with customers, staff and stakeholders.
  • Lead and role model customer focused behaviour by delivering the highest standards of service to our customers.
  • Role Requirements: 
  • Undertake incident management and service request fulfilment activities.
  • Understanding active directory, exchange, ITIL
  • Experience in Windows 10 upgrades and support of mobile devices
  • Demonstrated interpersonal skills including good written and verbal communication skills to provide a high standard of customer service.
  • Ability to follow documented processes, and to prioritize competing demands
  • Demonstrated understanding of the basic principles of information technology, with a commitment to ongoing development of knowledge and skills.
  • Desirable Skills:
  • Certificate III or Certificate IV in Information Technology
  • How to Apply:

    Please APPLY NOW through the job portal or contact Lauren Spear for more information - lauren.spear@pra.com.au

    Applications close Thursday 18 April

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