Initial 2-Month Contract CBD Location Large Government Organisation
Seeking a level 1 helpdesk specialist to join a large government organisation for an initial 4-month contract! You will be the first point of contact for the ICT department for their incident and service requests!
Key Accountabilities: Provide quality “first-point-of-contact” customer service for the resolution of ICT incidents and service requests. Logging and documenting of new requests. Maintain positive, professional and productive relationships with customers, staff and stakeholders. Lead and role model customer focused behaviour by delivering the highest standards of service to our customers.
Role Requirements: Undertake incident management and service request fulfilment activities. Understanding active directory, exchange, ITIL Experience in Windows 10 upgrades and support of mobile devices Demonstrated interpersonal skills including good written and verbal communication skills to provide a high standard of customer service. Ability to follow documented processes, and to prioritize competing demands Demonstrated understanding of the basic principles of information technology, with a commitment to ongoing development of knowledge and skills.
Desirable Skills: Certificate III or Certificate IV in Information Technology
How to Apply:
Please APPLY NOW through the job portal or contact Lauren Spear for more information - firstname.lastname@example.org
Applications close Thursday 18 April