Internal Building Consultant, Westpac Group General Insurance
How will I help?
The Internal Building Specialist will report into the Team Manager – Home & Contents Complex Claims, you will assess and process claims, answer incoming calls from customers and liaise with external suppliers and providers to settle claims in a the most efficient and cost-effective manner.
Showing empathy to the customer, the Internal Building Specialist will use the systems and processes provided to manage the customer’s claims. The Internal Building Specialist will always manage customer’s expectations of service levels and deliver a superior customer claims experience.
What’s in it for me?
In a word, lots! Be part of the future of a business that has been around for 200 years and whose vision is becoming the world’s great service companies. As part of the Westpac team you will qualify for financial perks (like special banking, wealth and insurance offers), you’ll receive a competitive salary, and training and progression opportunities so your career can continue to grow.
What do I need to succeed?
Demonstrated experience working in a fast-paced team environment with the ability to manage competing priorities with a calm and professional approach; High level of computer competency and strong attention to detail; Experience in writing professional, accurate building inspection reports; Prior working knowledge and experience within the Insurance Industry; Ability to make claims decisions in line with our Product Disclosure Statement terms and conditions; and Ability to identify industry building trends that might impact claims costs.
What’s it like to work there?
Westpac Group is an equal opportunity employer, and we're proud to have created a culture and work environment that values diversity, flexibility and fosters inclusion.
We are committed to constantly seeking ways to help our customers and their families prepare for their best financial future and want to create an organisation of people who love helping people, so there’s never been a more exciting time to join us.
How do I Apply?
Start here. Just click on the APPLY button.