Customer Service Liaison - Client Experience Team Australia - QLD, Gold Coast
Apply Join a multi-award winning, not-for-profit organisation Full time, fixed term contract Enjoy the benefits of salary packaging and more!
Want to work in an industry where you can continue your career but with a sense of purpose and accomplishment?
Provide exceptional customer service in a forward-thinking, non-traditional organisation that is shaking up the aged and disability care industries.
We are on the hunt for our next Customer Service superstar to join our team. Someone who thrives in a dynamic contact centre environment and enjoys helping clients over the phone. We need an efficient problem solver who has exceptional customer service and communication skills to provide a friendly, empathetic and positive experience to our clients.
What will you be doing?Handling high volume of inbound callsBooking services and actioning variations to pre-existing servicesAdministratively assisting field managersUpdating client informationMeeting critical deadlines and KPIs associated within a busy contact centre environment
About you:Customer-focusedEnjoy solving problems with a high attention to detailCalm and steady in times of peak trafficPrevious experience working within a contact or call centreStrong communication skills (written, verbal and listening) with highly developed telephone etiquetteA team player with experience in a fast-paced team environmentYou will have a high level of computer literacy (word processing, spreadsheets and databases)
Flexibility is imperative in this position as you will work across 7 days ranging from 6am to 10pm. This is a full time, 12 month fixed term contract.
For brownie points:Certification in administration or similarExperience working within the aged care industry
Work perks:Be part of an organisation who's shaking up the aged care industryFree access to health and wellness centresKeeping health and wellbeing at the top of mind, take advantage of our Employee Assistance ProgramSalary packagingTruly fun, flexible and supportive work environment - we walk the talkA chance to be recognised and rewardedPlus, meaningful experiences where you know you are making a positive impact in the local community every day - from where you'd rather be…
We encourage people with disability, lived experience of disability, Aboriginal and Torres Strait Islanders and people from culturally diverse backgrounds to apply for this role.
When successful, you will be required to undertake a criminal records check in accordance with legislation and have the right to work in Australia.
For more information about this role please see the attached position description.