Case Manager

 Employer Mutual Limited
 1 week, 3 days ago

We’re growing and we’re looking for talented people who can grow with us.Start searching now for your new career at EML.

Work type
  • Full Time 1
  • Newcastle King St 1
  • Workers Compensation 1
Business Areas
  • RTWSS 1
Case Manager

Apply now Job no: 502980
Work type: Full Time
Location: Newcastle King St
Categories: Workers Compensation, RTWSS

At EML we are continuing to hire nationally during COVID-19, with our recruitment process now fully conducted virtually. As a business we have moved to a working from home environment until it is safe for all employees to return to our offices.

  • Support our customers throughout their recovery from physical and psychological based injuries
  • Manage a portfolio of Workers Compensation claims
  • Expand your knowledge and experience through secondment and internal opportunities

EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return to work journey. Over the past two years, we have experienced continuous growth to now having over 2,400 dedicated employees, alongside the opening of additional four offices. We foster a learning culture that allows for us to continually invest in our employees ensuring a long-term career here at EML.


As part of our diverse team in our Newcastle offices, as a Case Manager you’ll help make a positive impact on someone’s life every day. You’ll feel great satisfaction knowing your talent and hard work has a purpose. Do you have a passion to make a difference and help people get their lives back after an injury or illness?

We are looking for Case Managers to join our team that has been specifically designed to provide case management support to workers who have sustained a physical based injury requiring recovery and customized services. You will find yourself working alongside a unique and talented team of individuals with the skills, experience and passion, working together to assist and support our customers at their greatest time of need.


  • Manage and prioritise an ongoing portfolio of worker’s compensation claims, across a range of both physical injuries and/or psychological illnesses
  • Providing a world class customer service experience through active listening and building collaborative relationships with each customer
  • Facilitating a positive case management experience as you assist and support your injured workers through their recovery, return to work and return to life by using your subject knowledge in workers’ compensation and/or personal injury
  • Collaborating with Injury Management, Technical Specialists and other subject matter experts to collect information that assists you in making the best decision for each injured worker you support
  • Conducting claim reviews, facilitating case conferences and face to face meetings


  • Gradually take responsibility for ongoing case management of a portfolio of personal injury claims with a focus on physical or psychological injuries
  • You are proactive, self-motivated and can think creatively when engaging with stakeholders such as workers, employers, providers and family
  • You have strong communication skills and can build rapport and confidence with your customers
  • You enjoy working collaboratively within a supportive team environment


We stand together as equals. EML is an equal opportunity employer so by coming to work for us, you’ll be part of a culture that celebrates diversity and inclusion. We’re committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty.

EML provides career opportunities and great employee benefits, including:

  • A team that supports each other in a collaborative and vibrant culture
  • Enjoy a scheduled day off per month as a refresh day
  • Onsite Learning and Development Team
  • End of Month Celebration Events
  • Get paid an extra 17.5% of your pay when you take annual leave

We value our people and are committed to supporting our employees by investing in their professional development and providing generous employee benefits. If this is of interest to you, please apply now or for more information/confidential conversation please contact Isabel Tran on 02 8098 6364.

Advertised: 01 Jun 2020 AUS Eastern Standard Time
Applications close: 01 Jul 2020 AUS Eastern Standard Time

  • Employers Mutual Limited (ACN 000 006 486). EML is a trading name of Employers Mutual Limited.

DISCLAIMER: Material in this website is provided as general information only. It does not take any specific circumstances into account and is not legal, health or financial advice. EML makes no representation or warranty as to the accuracy of material in this website and EML and the EML Group companies are not liable for any loss or damage suffered as a result of use of or reliance on the material. Please read our Terms of Use (click link above) – they apply to your access to and use of this website.

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