Case Manager

 Safe Places Community Services ACN
 Australia, Brisbane, Queensland
 1 day ago

Position title: Case Manager/Senior Case Manager

Reports to: Area Manager/Senior Area Manager

Location Safe Places is established in Queensland (Brisbane, Logan and Gold Coast,

Ipswich, Toowoomba, North Brisbane and Caboolture, Townsville, Cairns),

Northern New South Wales, Western Australia (Perth and Bunbury),

Adelaide, Sydney and Melbourne. Staff may request short and long-term

transfers between areas.

Full terms of employment are outlined under an enterprise agreement available upon request.

• Full-time, base annual salary of $79,567 with career pathways to senior case

management roles at $92,496

• Annual bonus of AUD $1,000

• Salary packaging to increase your take-home pay

• Flexible rosters to suit work and life balance

• Access to in-house accredited training program and support to gain formal


• Access to 24 hour on-call support and guidance from senior youth worker professionals

• Friendly and supportive workplace

• Opportunity for visa sponsorship

About Safe Places for Children

To provide children and young people in care

with individualised, therapeutic residential services.

Safe Places for Children case managers help achieve this vision through their patience and genuine commitment, as they care for the young person in a homely residential and neighbourhood setting. Our staff implement our therapeutic practice framework to gain the child’s trust, stabilise their behaviour, give the child a sense of hope and direction and achieve outcomes across key areas of the child’s life.

From the youth worker frontline through to the Board of Directors, we are guided by five core values:

We receive referrals from state agencies responsible for child protection for young people who exhibit extreme and challenging behaviours due to the abuse, trauma and neglect they have experienced.

Team members are rostered to provide care from houses located in the community. The team

work to see children transition into suitable longer-term placements which may be delivered by Safe Places for Children (for example, co-tenanting models, semi-independent models and

independent living) or by others, such as foster care or family reunification.

Key elements of the “Safe Places for Children approach” are:

• Small and stable teams with a consistently calm and future-focussed outlook

• Celebrating small steps, including seeing the child engage in the placement, build rapport with their team and contribute to daily plans

• Over time, encouraging the child to become more independent, to explore their behaviours in

difficult times and to be willing to try some more positive coping strategies

• Support the child to take steps that prepare them for transition into family-based placement, family reunification, a group setting or independent living arrangements

• Understanding that the children’s behaviours are coping skills and our focus is on what’s lying beneath the behaviour

• Responding to behaviours in a way that models an ability to remain calm, hopeful, caring,

consistent, respectful and understanding of others (as opposed to reacting emotionally)

• Collaboration with other support agencies, such protective services, health services, counselling services and educational facilities

The young people in our care generally range from 10 to 17 years of age. Initially, they may require one-to-one support due to their anti-social behaviours, which may include, but are not limited to:

• verbal aggression and high-level defiance

• physical behaviors including hitting, spitting, kicking, threatening children and workers

• destroying property and fire fascination

• sexually acting out towards other children or workers

• cruelty to animals

• poor hygiene and self-harming


Case managers are in a position of trust in Safe Places and may have access to confidential information relating to young people in our care and to employees of Safe Places for Children.

It is expected that all staff will hold this confidential information in trust and confidence, only use this information for the purpose of performing their duties and will, at all times, including after employment, use their best endeavours to prevent the unauthorised use or disclosure of any and all confidential information to any person, unless authorised by Safe Places for Children.

Salary: • Base salary includes standard allowances and penalties.

• Salary is paid weekly, dependent on timely provision of accurate details such

as bank, tax and superannuation information.

• Salary packaging to increase your take-home pay. Refer to Remserv website

for more information - packaging/whatis-salary-packaging

Holiday leave: • Five (5) weeks leave per year (plus 17.5% leave loading) accrued on a prorata basis

• Fifth week of leave compensates for requirement to work some public

holidays at the weekend rate as part of your package

• Leave approvals may depend on business needs at the time and we

cannot guarantee requests can be met.


• Ten (10) days per year for paid personal leave (sick leave), which can also be

used as carer’s leave, accrued on a pro-rata basis. A doctor’s certificate may

be required.

Training and



• All Safe Places’ staff receive comprehensive induction training with qualified

trainers, including completion of Therapeutic Crisis Intervention training and

performing shadow shifts in an existing placement.

• Ongoing commitment to the training and professional development of

employees, including access to qualifications in Community Services and

leadership and management courses. Entry requirements apply.

• Career pathways towards senior management roles, as well as internal

monthly reflective supervision and professional development.

• Free external counselling service offered to all employees.

Visa sponsorship • Opportunity for visa sponsorship

Working shifts: • Safe Places offers longer, flexible shifts of 24 hours or capped shifts at a maximum of 10 hours. A 24-hour shift can consist of between 10 to 16 hours

awake working time and an 8-hour sleepover period.

Working hours: Case managers work the standard contact and non-contact hours each week, as

detailed below. The position also calls for flexibility and adaptability, however,

depending on the case load and the young person’s needs.

one (1)

depending on


This equates to two (2) shifts for each fortnightly roster.

Between 10pm to 6am the employee is covered by a

sleepover allowance in the package. There is a nominal

“sleep period” of eight (8) hours on shift. This is not

considered an unpaid break. Staff may be required to

attend to the child’s needs during this period.

These accrue Sat – Sun, 6am to 10pm.Penalty rates are

included in the overall salary package for these hours.

depending on


These hours are worked as required in addition to rostered

shifts. The balance between contact and non-contact hours

may be reviewed and adjusted in consultation with the

Area Manager, based on additional requirements of the

role and the complexity of individual case loads.

On-call Case managers are required to be on-call for an average of five (5) days each

week, dependent on area needs. On-call duties mean employees must be fit,

sober and able to respond to phone calls and requests for support from youth

workers on shift. Case managers are not generally required to do a shift, although

this may happen in an emergency.

Required hours


Non-contact hours 14 20 28

Weekday 16 10 6

On-call Up to 5 days Up to 5 days Up to 5 days

Hours bank: We believe in a healthy work and life balance for our employees. Due to the

flexible nature of the role, any additional hours worked or hours taken off are

noted in an hours bank. Staff can track their hours ahead and behind.

If an employee is behind in their required hours, the shortfall can be made up by

working additional hours. Subject to certain conditions, staff can access any

additional hours in the hours bank as extra leave or have them paid out.

Work environment • Main workplace is the community-based residence. These are quality homes

with all modern conveniences, including a private ensuite for the youth

worker on shift.

• Office environment for non-contact hours, including meetings, training and

general supervision.

• Computer, vehicle and phone available on shift for work purposes

Duties and standards

Case Managers with Safe Places for Children undertake frontline shifts caring for young people and are expected to deliver all duties within the youth worker role, such as:

• establishing a therapeutic care environment and positively managing the young person’s


• maintaining a high standard of cleanliness, tidiness and comfort in the home environment

• adherence and role modelling of safe workplace health and safety legislation

• role-modelling of Safe Places for Children Values; Supportive, Responsive, Professional, United and Passionate

• an understanding of Safe Places for Children’s Vision and Mission statement in line with the organisation’s ethos

• observing safety standards and protocols for that particular home and young person

• creating structure and routine for children and young people, including nutritious meals

• providing transportation where this is part of the individual care and support plan

• assisting with homework and engaging in suitable activities

• working with the child to learn life skills in a planned and supported way

• monitor the child’s supply of clothing, footwear, school materials and other belongings

• as part of a team, identify areas where child’s needs could be better met.

Specific duties related to the Case Manager role include:

• supervision of a team of youth worker professionals, facilitation of team meetings and

performance management, where necessary

• coaching and development of youth workers and other CMs

• responsibility for meeting all relevant licensing and frameworks, including but not limited to;

IS9001:2015 Quality Management System, the Human Services Quality Framework (HSQF QLD),

Health and Disability Auditing Australia (HDAA) certification (QLD), state- or jurisdiction-specific legislation and standards in partnership with the Safe Places for Children Quality and Systems team

• participation in the collaborative audit process with their Quality and Systems Manager

• case management tasks such as effective rostering, incorporating youth worker hours logs and the hours bank calculator

• responsibility for the development and maintenance of all case documentation including care

maps, care plans, safety plans where applicable, progress reports and daily shift reports (though some of these tasks may be delegated to the youth worker, where appropriate)

• case planning and case inductions

• providing on-call support and case-specific advice

• liaison with key stakeholders and support agencies, including child protection agencies and

departments in the relevant state

• ensure delivery of high-quality care leading to positive outcomes for the child, such as building relationship and life skills, engaging in education and improved health and hygiene

• work within organisational policies, procedures and values and contribute to continual

improvement of Safe Places for Children services

• other tasks as delegated by the Area Manager.

The Senior Case Manager role (CM3) role is a practice leader at Safe Places for Children. Where appropriate and desired, Senior Case Managers may be exposed to aspects of the Area Manager

role, leading to a possible career pathway. At the discretion of the Area Manager, possible

additional duties include:

• acting as an Assistant Area Manager for up to eight (8) weeks at a time

• variations in contact and non-contact hours in response to additional requirements of the

role and the complexity of the individual case load

• coaching, development and supervision of a CM1 or CM2.

Role requirements, skills and attributes

• A minimum six (6) months experience working with children with challenging behaviours, such

as verbal and physical aggression, in a residential setting or in care

• Minimum qualification of Certificate IV in Child, Youth and Family Intervention or another

recognised qualification.

• Ability to do shift work and in-home sleepovers

• Ability to accommodate roster changes and on call requirements at short notice. We endeavour to complete rosters up to two weeks in advance, though changes may occur due to the nature

of the work.

• Ability to participate in team meetings, staff meetings, training and supervision, as required

• Successful completion of relevant history checks and screening processes

• A full Australian Drivers Licence or ability to obtain one

Essential skills and attributes

• Knowledge of issues facing children in the out-of-home care sector, the impact of childhood

abuse and trauma, and crisis management techniques

• Understanding of case management model in the residential care setting

• An understanding of the intensive nature of working with young people and the possible

impacts on the employee’s family and personal responsibilities

• Ability to work autonomously in an isolated environment, supported by established procedures

• Ability to supervise team members and establish effective team processes and systems

• Computer-literate, including demonstrated ability to independently use key programs such as

• Ability to complete reports and other business processes via the Safe Places web-based systems

• Strong written and verbal communication skills including negotiation, networking, and ability to draft shift reports

• Strong organisational and time management skills

• Experience in working with multi-disciplinary services and government agencies

Occupational Health & Safety

Safe Places for Children is committed to the safety and well-being of its staff and ensuring a healthy working environment.

We have comprehensive safety policies and procedures and are committed to complying with

occupational health and safety legislation. We support incident prevention and early intervention and firmly believe that accidents can be prevented.

Safe Places for Children is committed to a health and safety program focused on consultation and continuous improvement. We believe in shared responsibility in safety matters with all staff playing their role in maintaining a safe working environment.

Our employees actively promote a health and safety culture through use of appropriate systems, identification and control of risks and reporting all incidents within 24 hours. Staff actively participate in consultation forums to ensure a shared responsibility for workplace health and safety matters.

How to apply

• Review the position description on the employment tab of the Safe Places for

• Prepare your current resume and a one-page application outlining your experience

and qualifications in relation to the duties and requirements above.

• Submit your resume and application through the Apply Now link on the Employment

page at

I have received a copy of the position description and have read and understood its contents.

Employee name (please print)


Employee signature

____________________________________________ Date _____________________

Manager’s name (please print)


Manager’s signature

___________________________________________ Date ____________________

About Safe Places for Children

Our approach


Salary and conditions

Duties and standards

Role requirements, skills and attributes

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