AU - Head Of Global Technical Services (GTS) Australia

 Crawford & Company (Canada) Inc.
 Australia, , Queensland
 4 days, 14 hours ago
AU - Head of Global Technical Services (GTS) Australia

Job Locations AU-NS-Sydney

Posted Date 2 days ago (15-4-2020 6:00 AM)

Requisition ID 2020-10550

# of Openings 1

Category Management

Purpose of Position

Responsible for the performance and management of the GTS function inclusive but not limited to Major & Complex Loss, Construction, Liability, Power and Energy, Marine and CFAS divisions for Crawford & Company (Australia) Ltd.

Customer Focus
Focus on understanding and meeting the customer's needs. Involves actively seeking information to understand internal and external customers’ circumstances, problems, expectations, and needs

Organisational/Time Management:
Effectively prioritises work and meets deadlines. Involves allocating time and resources efficiently and effectively; managing multiple assignments or tasks effectively.

Quality:
Consistently produces high quality work. Involves professional presentation of documents, with high level of accuracy.

Communication/Interpersonal Skills:
Communicates clearly and professionally with both internal and external clients. Involves conveying information, both written and verbal, in a clear and concise manner.

Responsiveness:
Responds to requests for information, emails and returns telephone calls promptly and professionally

Adaptability:
Demonstrates tolerance for uncertainty; responds to changing circumstances by being innovative and altering behaviour to better fit different situations; learn new skills, perform work in different ways; willing to be flexible.

Team work:
Works cooperatively with others and build effective working relationships to accomplish common team goals and objectives. Involves understanding team dynamics, fostering collaboration, providing a tangible contribution and listening and responding to the input of others in a manner that creates an environment of mutual trust and respect. Willingness to transfer knowledge and skills as appropriate.

Experience/Knowledge Required
  • Strongly customer focused at all times to ensure development and maintenance of client relationships
  • Demonstrates high levels of personal integrity and professionalism
  • Team player; able to exchange information and knowledge at all levels
  • Portray and develop positive working relationships within own team and across teams
  • Be solutions focussed in order to deliver against targets
  • Demonstrate a flexible and resilient management style
Personal Attributes Required
  • Strategic planning & implementation skills
  • Ability to energise and motivate teams to achieve
  • Ability to interpret & analyse financial reports
  • Public speaking & presentation skills
  • An ability to make excellent judgement calls in complex situations
  • Strong thought Leadership
  • Hign credibility, both internally and externally, and an ability to represent the Company at the highest levels
Technical Skills Required
  • Strong knowledge of the Australian GTS market and market opportunities and threats
  • Strong technical knowledge of Loss Adjusting
  • Knowledge of new business generation techniques
Education/Qualifications
  • A recognised profile within the major and complex loss arena with a reputation for excellence
  • Experience of achieving financial targets in a complex environment
  • Strong technical background
  • Experience of project management methodology.
  • Experience of delivering change programmes.
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